Last updated: July 2026
We want you to feel good about your Wandering Mind Atelier order. Because our products are made on demand, we handle returns and refunds a little differently from traditional retail stores.
1. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.
Please include:
- Your order number
- A short description of the issue
- Clear photos of the item and packaging, if applicable
If your claim is approved, we will offer a replacement, store credit, or refund depending on the situation.
2. Made-to-Order Products
Most Wandering Mind Atelier products are printed or made after an order is placed. Because of this, we generally cannot accept returns or refunds for:
- Ordering the wrong size
- Choosing the wrong color
- Change of mind
- Buyer’s remorse
- Incorrect shipping address provided at checkout
Please review size charts, product descriptions, and order details carefully before placing your order.
3. Size Exchanges
Since items are made on demand, we may not be able to offer traditional size exchanges. If you are unsure about sizing, please check the size chart before ordering.
4. Lost or Missing Orders
If your order appears lost or significantly delayed, please contact us. We will review the tracking information and work with our fulfillment partners to help resolve the issue.
5. Refund Timeframe
Approved refunds will be processed back to the original payment method when possible. Processing times may vary depending on your payment provider.
6. How to Contact Us
If you need help with an order, please contact us through our website contact page and include your order number.
7. Policy Updates
This Refund Policy may be updated from time to time without prior notice.